Privacy policy.

 

We collect personal information from you, including information about your:

  • name

  • contact information

  • location

  • computer or network

  • interactions with us

  • billing or purchase information

We also hold the contact details of individuals who have purchased from us; downloaded free materials from us; been a past client; made an enquiry about our publications, training or consulting services; and/or subscribed to our newsletter.

We collect your personal information in order to:

  • be able to carry out the services offered to our clients

  • collect information to best asses what clients need and help them with issues in their accounts

Besides our staff, we share this information with:

  • third party contractors in order to take action, get advice or fulfill the projects we offer our clients.


Our third party service providers are currently Microsoft Office 365 (address book for professional contacts), MailChimp (names and email addresses of subscribers to our newsletters), and PayPal (names and email addresses of individuals who have purchased products or paid bills using PayPal).
Financial information about individuals who have purchased via PayPal is held and processed on our behalf by PayPal. We do not know, or have access to, a purchaser’s debit or credit card or bank account information.
Our newsletters are mailed to our subscribers and other contacts on our behalf by MailChimp. MailChimp uses single pixel gifs, also called web beacons, in the newsletters, to create reports for us about which of our contacts has or hasn’t opened emails or clicked links from a newsletter. Further details are available in MailChimp’s Privacy Policy. Our subscribers and other contacts can ‘opt out’ of receiving further newsletters at any time.
We use Google Analytics to measure how many people visit our website, how they found our site (e.g. organic search, clicking on a link from a tweet, or via an ad), which pages on our site they view, and whether they go on to purchase or download one of our products. This data is not shared with any other third party besides Google technical support (and then only if we require it). While Google Analytics does not directly identify users, as mentioned above we do collect the name and email address of individuals who download or purchase our products online.

Providing some information is optional.

If you choose not to enter information needed to create personalized plans or access to accounts we need to access, we'll not be able to provide accurate solutions or fulfill the services offered.

We keep your information safe by storing it securely digitally or physically and only allowing staff to access it or third party contractors when necessary for the project .

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

If you’d like to ask for a copy of your information, or to have it corrected, please contact us at nic@middle-earthmedia.com, or +64212050033.